Professional Skills & Literacy

Crafting Questions to Make Better Decisions

Good decision-making begins with a smart question, not a smart answer. In this course, thought leader Ozan Varol covers how leaders, from managers to senior leaders, can use questions intentionally to reimagine what’s possible and recognize opportunities you couldn’t see before. Ozan dives into ways that questions can expand possibilities, unearth hidden information, and surface opposing views—all in the service of making the best decisions possible. He also explains the one question that people often miss in decision-making. In a complex and fast-moving business environment, there are constant decisions, big and small, that can be improved by asking the right questions. Breakthroughs, contrary to popular wisdom, don’t begin with a smart answer. They begin with a smart question.

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