Classes

Earn Customer Trust and Cultivate Lasting Relationships

In an era marked by global shifts in consumer behavior, the landscape of brand-consumer relationships has undergone a significant transformation. …

Using Data to Create a Better Customer Experience

Samuel Cummings, a seasoned expert in data and customer service, explores how to use data to elevate customer interactions. This …

Create Inclusive Content: Identifying and Preventing Racism in Your Marketing

Despite the backlash from consumers, time and time again, many marketers continue to tightly hold on to this idea: our …

Five Hard Conversations You’ll Have in Your Career

Learn essential skills for navigating hard conversations, conflict resolution, feedback exchange, salary negotiation, workplace changes, and career progression discussions. Keisha …

Humor: A Leader’s Guide to Connection, Safety, and Trust

Humor is arguably the most underrated communication tool in the workplace. In this course, author, comedian, and global speaker Kathy …

Communicating Time Boundaries: A Business English Primer

Professionals in the workplace must know how to communicate time boundaries and constraints. This skill is especially crucial when individual …

Ten Questions to Ask in Informational Interviews

Informational interviews are gateways to career insight, industry knowledge, and networking opportunities. In this course, former HR director Keisha Haymore …

How to Find the Work You Love

Do you know what your career goals are or you’re on the right track to get there? This course will …

Impress Interviewers with These Five Questions

Interviews are used to see if you would be a good fit for a specific role. They are also used …